Privacy Policy

Last Updated: March 2026

1. Introduction

Suremarts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you consent to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Account Information: Name, email address, phone number, password
  • Profile Information: Profile picture, address, city, state
  • Order Information: Delivery addresses, pickup preferences, order history
  • Payment Information: Payment method preferences (we do not store card details)
  • Communications: Customer service inquiries, feedback, reviews

2.2 Store Information (for Store Admins)

If you register as a Store, we also collect:

  • Business name, address, and contact information
  • Business registration details
  • Product inventory and pricing information
  • Staff (Picker) information
  • Bank account details for commission settlements

2.3 Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system
  • Usage Information: Pages visited, time spent, clicks, search queries
  • Location Information: General location based on IP address (with your permission for precise location)
  • Cookies and Similar Technologies: See our Cookie Policy below

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our Service
  • Processing and fulfilling orders
  • Communicating with you about orders, account, and Service updates
  • Sending promotional emails and marketing communications (with your consent)
  • Improving our Service and developing new features
  • Analyzing usage patterns and trends
  • Preventing fraud and ensuring security
  • Complying with legal obligations
  • Resolving disputes and enforcing our agreements

4. How We Share Your Information

4.1 With Stores

When you place an order, we share necessary information with the Store to fulfill your order, including:

  • Your name and contact information
  • Order details and delivery/pickup preferences
  • Special instructions you provide

4.2 Service Providers

We may share information with third-party service providers who help us operate our business, such as:

  • Hosting and cloud storage providers
  • Payment processors (when implemented)
  • SMS and email delivery services
  • Analytics providers
  • Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law, such as:

  • To comply with a subpoena, court order, or legal process
  • To protect our rights, property, or safety
  • To investigate fraud or security issues
  • In connection with a merger, acquisition, or sale of assets

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (SSL/TLS)
  • Secure password hashing
  • Regular security assessments
  • Access controls and authentication
  • Regular backups

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to certain processing activities

To exercise these rights, please contact us at support@suremarts.ng. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Service and fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations (e.g., tax records)
  • Resolve disputes and enforce our agreements

Typically, we retain:

  • Account information: Until account deletion
  • Order history: 7 years (for tax and legal purposes)
  • Communications: 2 years
  • Server logs: 90 days

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in servers located outside of Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Cookie Policy

We use cookies and similar technologies to enhance your experience on our Service:

  • Essential Cookies: Required for the Service to function (e.g., session management, cart functionality)
  • Analytics Cookies: Help us understand how users interact with our Service
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the new policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: support@quickmart.ng
  • Address: [Your Business Address]

14. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at privacy@suremarts.ng.

15. Compliance

We comply with applicable data protection laws in Nigeria, including the Nigeria Data Protection Regulation (NDPR). We are committed to protecting your privacy and handling your data responsibly.